Policies - Key Strokes Inc.
When it comes to using Key Strokes, it is important to review all of our policies. Our policies page will address anything you need to know before you get started with us.
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Policies

Policies

What do we need to begin?

Before anything we must receive your signed engagement letter, and for our on-line customers, a completed credit card authorization form.  We will provide all these forms.  Your engagement letter will detail the exact services we will be providing, your fee schedule, and other pertinent information.

Do I need to give a Deposit?

There are times when we will ask our customers for a deposit, which will be held on account until your project is completed or services are terminated. Of course, your deposit will count towards your final bill.

For example, if we are completing a large retroactive bookkeeping project, we will ask for a deposit.  Fifty percent (50%) of the estimated job cost is due when the project begins as the deposit.  A second payment is due when the work is complete.

Time Tracking (For Our Hourly Clients) & Invoicing

For our hourly clients, you’ll only be charged for the exact number of minutes worked. We won’t round our time up or down, and our time is always detailed on our invoicing.

For our weekly or monthly clients, you’ll be provided an emailed or snail mailed invoice after each period.  The invoice will include a detailed breakdown of the work completed for your company.

What’s This “Billable Time” Word?

All time spent on your account by Key Strokes, Inc. is billable time.  We will track time for input, downloading, reconciling, printing, e-mailing, filing, sending bills, communicating with you, your employees, your accountant, and within Key Strokes, Inc.

Expenses

If we incur expenses upon your behalf such as postage, office supplies, digital storage supplies (jump drives or CDs), travel tolls or parking, etc. you are responsible for the costs.  These costs will be detailed on your invoice.

Payments & Refunds

We accept all major credit cards, checks, cash, money orders, PayPal and Venmo.

Payment is due upon receipt of your invoice at the end of each period.  We truly appreciate timely payment.

We ask that on-line clients keep an updated credit or debit card on file with our office.  Your card on file will be charged at the end of each billing cycle (i.e. weekly, monthly).

There will be a $15 fee for NSF checks and a 10% fee on balances older than 90 days.

We value your relationship! If you feel you have been billed in error, or are dissatisfied with our service in any way, please let us know – we want to hear from you so we know how to improve our business in the future.  If you were billed in error, we will immediately correct the situation and make any necessary adjustments.

Cancellation/Termination of Services

Any confirmed consultation calls or in person appointments must be cancelled 24 hours prior to the scheduled time.  If the appointment is cancelled in less than 24 hours you will be billed a minimum of 2 hours, a fee of $130.  This cancellation fee does not apply to our already established clients.

Our services have a two week termination policy, much like a two weeks’ notice at your job, which must be submitted to our office in writing.  You will be responsible for two calendar weeks of payment (not including the current week) following submittal of your written services termination.

All balances must be paid in full prior to the release of any QuickBooks files or documents.

Interested in our services? Get started now with your consult.